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 SHIP/REFUND  POLICY 

We ship with care and intention.

 

Order Processing

  • Orders are processed within [5–7 business days] unless otherwise stated

  • Orders are not processed on weekends or holidays

  • You will receive a shipping confirmation once your order has been dispatched

  • Please ensure your shipping information is accurate at checkout. We are not responsible for delivery issues resulting from incorrect address details provided by the customer

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Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination and selected shipping method.
Estimated delivery windows:
 

  • Standard Shipping: [7–10 business days]
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Delivery timelines are estimates and may vary due to carrier delays, customs processing, weather, or high-volume seasons

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Tracking Information

You will receive tracking information via email once your order has shipped.
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Lost or Stolen Packages

Once an order has been transferred to the shipping carrier and marked as shipped, responsibility transfers to the carrier. Creative Black Girl / Blackology is not responsible for lost, stolen, delayed, or misdelivered packages.

If a package is marked as delivered but cannot be located, customers must file a claim directly with the carrier.

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Damaged Items

If your item arrives damaged, contact us within [5–7 days] of delivery through the website contact form and include:

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  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • We will review and determine an appropriate resolution

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Shipping Questions

For shipping-related inquiries, please contact us through the website contact form.

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Refund

  • Physical products may be eligible for replacement or store credit if approved under our review process.

  • If we are unable to fulfill an order, you will receive either a full refund or store credit

  • To request review of an order issue, please contact us through the website  contact formcontact form.

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